Get the help you need to make the most of CloakID
New to CloakID? Learn how to set up your account, create personas, and configure your preferences.
Read the Guide →Find quick answers to common questions about features, billing, security, and more.
Browse FAQs →Can't find what you're looking for? Our support team is here to help you succeed.
Email Support →Learn CloakID with our comprehensive video tutorial series:
How do I create my first persona?
After signing up, click "Create Persona" in your dashboard. Choose a name, configure communication preferences, and set routing rules. Our AI will help optimize settings based on your usage patterns.
Can I import my existing contacts?
Yes! CloakID supports importing contacts from CSV files, Google Contacts, and most major CRM systems. Go to Settings > Import Contacts to get started.
Is there a mobile app?
Yes, CloakID has native iOS and Android apps available in the App Store and Google Play. All features sync seamlessly across devices.
How does AI routing work?
Our AI analyzes your communication patterns, contact relationships, and time preferences to automatically route messages to the appropriate persona. It learns and improves over time.
Can I schedule when personas are active?
Absolutely! Each persona can have custom availability schedules. Set business hours, vacation modes, and automatic responses for each identity.
What integrations are available?
CloakID integrates with popular tools like Google Workspace, Microsoft 365, Slack, Salesforce, and more. Enterprise plans include custom integration options.
How is my data protected?
All data is encrypted at rest and in transit using AES-256 encryption. We're SOC 2 Type II certified and undergo regular security audits.
Can I export my data?
Yes, you can export all your data at any time from Settings > Data Export. We support multiple formats including CSV and JSON.
Is CloakID HIPAA compliant?
Enterprise plans include HIPAA compliance features. We can sign BAAs (Business Associate Agreements) for healthcare professionals.
Can I change my plan anytime?
Yes, you can upgrade or downgrade at any time. Changes take effect at the next billing cycle, with prorated adjustments.
What happens if I exceed my message limit?
We'll notify you when you're approaching your limit. You can upgrade your plan or purchase additional messages as needed.
Do you offer refunds?
We offer a 14-day money-back guarantee for new customers. Contact support@cloakid.app within 14 days for a full refund.
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