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Terms of Service

Effective Date: January 1, 2024

Last Updated: January 1, 2024

These Terms of Service ("Terms") govern your use of CloakID, a digital identity management platform operated by Niobium LLC ("we," "our," or "us"). By accessing or using CloakID, you agree to be bound by these Terms.

1. Service Description

CloakID provides digital identity management software that enables professionals to organize and manage their communications across multiple contexts. Our service includes:

  • Creation and management of professional personas
  • AI-powered communication routing and organization
  • Analytics and insights for professional communications
  • Integration with various communication platforms
  • Enterprise-grade security and privacy controls

2. Account Communications

By creating a CloakID account, users consent to receive text messages from CloakID regarding:

  • Account activation and setup confirmations
  • Service notifications and feature updates
  • Billing communications and payment reminders
  • Technical support and customer service
  • Security alerts and important account changes

Message frequency varies based on account activity. Standard message and data rates may apply. To opt-out, reply STOP to any message or update your preferences in your account settings.

3. Account Registration and Security

To use CloakID, you must:

  • Be at least 18 years old
  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access
  • Be responsible for all activities under your account

4. Acceptable Use Policy

You agree to use CloakID only for lawful purposes and in accordance with these Terms. You shall not:

  • Use the service for any illegal or unauthorized purpose
  • Violate any laws in your jurisdiction
  • Transmit spam, viruses, or harmful code
  • Impersonate others or provide false information
  • Interfere with or disrupt the service or servers
  • Attempt to gain unauthorized access to any portion of the service
  • Use the service to harass, abuse, or harm others

5. Billing and Payment Terms

Subscription Plans

CloakID offers various subscription plans with different features and pricing. By selecting a plan, you agree to pay the associated fees.

Payment Processing

  • All fees are due in advance on a monthly or annual basis
  • Payment information is processed securely through third-party providers
  • You authorize us to charge your payment method for all fees
  • Prices are subject to change with 30 days' notice

Refunds and Cancellations

  • You may cancel your subscription at any time
  • Cancellations take effect at the end of the current billing period
  • No refunds for partial months or unused services
  • We offer a 14-day money-back guarantee for new accounts

6. Intellectual Property Rights

Our Rights

CloakID and its original content, features, and functionality are owned by Niobium LLC and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Your Rights

You retain all rights to the content you upload or create using CloakID. By using our service, you grant us a limited license to use, store, and process your content solely to provide the service.

7. Privacy and Data Protection

Your use of CloakID is also governed by our Privacy Policy, which explains how we collect, use, and protect your information. By using CloakID, you consent to our data practices as described in the Privacy Policy.

8. Service Availability and Modifications

  • We strive for 99.9% uptime but do not guarantee uninterrupted service
  • We may modify or discontinue features with reasonable notice
  • Scheduled maintenance will be communicated in advance
  • We reserve the right to refuse service to anyone

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NIOBIUM LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

10. Disclaimer of Warranties

CLOAKID IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11. Indemnification

You agree to indemnify and hold harmless Niobium LLC and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from your use of CloakID or violation of these Terms.

12. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the United States and the State of Delaware, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be notified via email or through the service. Continued use after changes constitutes acceptance of the new Terms.

14. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use CloakID will cease immediately.

15. Export Compliance

You agree to comply with all applicable export and re-export control laws and regulations, including the Export Administration Regulations maintained by the U.S. Department of Commerce.

16. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on CloakID, constitute the entire agreement between you and Niobium LLC regarding the use of our service.

17. Contact Information

For questions about these Terms of Service, please contact us at:

Niobium LLC

Email: legal@cloakid.app

Support: support@cloakid.app

General Inquiries: hello@cloakid.app

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

19. Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

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