Privacy Policy
Effective Date: January 1, 2024
Last Updated: January 1, 2024
Niobium LLC ("we," "our," or "us") operates CloakID, a professional digital identity management platform. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services.
Information We Collect
Information You Provide
- Account Information: Name, email address, phone number, and password when you create an account
- Profile Information: Professional details and preferences you add to your personas
- Payment Information: Billing details processed securely through our payment providers
- Communications: Messages and feedback you send to our support team
Information We Automatically Collect
- Usage Data: Features used, personas created, and interaction patterns
- Device Information: Device type, operating system, and browser information
- Log Data: IP address, access times, and pages viewed
How We Use Your Information
We use the collected information to:
- Provide and maintain CloakID services
- Process transactions and send billing notifications
- Send service updates and feature announcements
- Provide customer support and respond to inquiries
- Improve our services through analytics and feedback
- Ensure platform security and prevent fraud
- Comply with legal obligations
Service Communications and SMS Consent
By using CloakID, you consent to receive text messages from Niobium LLC regarding:
- Account setup and configuration notifications
- Service updates and feature announcements
- Billing reminders and payment confirmations
- Technical support and customer service messages
- Security alerts and important account information
You can opt-out of SMS communications by:
- Replying STOP to any text message
- Updating preferences in your account dashboard
- Contacting support at support@cloakid.app
Message frequency varies based on your account activity and preferences. Standard message and data rates may apply. For help, reply HELP to any message or contact support@cloakid.app.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information only in these circumstances:
- Service Providers: With trusted third parties who assist in operating our platform (e.g., payment processors, cloud hosting)
- Legal Requirements: When required by law or to protect rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly agree to sharing
Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication protocols
- Employee training on data protection
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
You have the right to:
- Access: Request a copy of your personal information
- Update: Correct inaccurate or incomplete information
- Delete: Request deletion of your account and associated data
- Port: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us at privacy@cloakid.app.
Data Retention
We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information as required by law or for legitimate business purposes.
Children's Privacy
CloakID is not intended for users under 18 years of age. We do not knowingly collect information from children under 18.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or through the service.
Contact Information
For questions about this Privacy Policy or our privacy practices, contact us at:
California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA). For more information about your rights and how to exercise them, please contact us at privacy@cloakid.app.
Cookie Policy
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